Solutions
Texting
Texting has become the preferred channel for communication. ConnectionsGT can text enable any line so customers can engage them where they want. Our feature rich platform is easy to use and can be set up based on any business needs. Find out how easy it is start. Schedule a demo with us today.
Concurrent Conversation
Engage in multiple concurrent sessions
Filtering & Sorting
Powerful search and view functionality in enhanced by the ability to save searches for later use and create an inbox according to your preferred view.
Shared Inbox
Allows anyone to take new conversations in the queue. Transfer between groups, departments and employees.
Quick Replies & Auto Replies
Create and reuse canned responses. Built-in spell checker and character counter. Set Auto-Responses during after-hours.
Support Multi-Level Companies
Flexible configuration to support multiple groups, teams, departments, units and locations.
Built for Teams
Administrators and Manages can view all agent activity. Tailor it to your needs with customizable groupings on who is assigned certain cases.
Internal Notes
Add internal notes directly into the message thread. They are hidden so that only your grouping in a company can see the comments.
Device Friendly
Access from any web connected device or desktop.
Alerts
Create Audio and visual alerts prompt you when new messages come in.